C-SNIP runs efficiently in tight quarters. To ensure your visit is as smooth as possible, we ask that you carefully review the instructions below. You may want to print this page and carry it with you on the date of surgery.
COVID UPDATE: Upon arrival, please check in with the staff member stationed outside. We ask that you abide by social distancing protocols (at least 6 feet of space between you and others) and we require that you wear a mask when interacting with C-SNIP staff. When you check in with the C-SNIP staff member outside, they will place you on a digital waitlist that we will utilize to text you when it is your turn to come inside. After being placed on the waitlist, you will be asked to return to your car to wait for your turn. When you receive your text message instructing you to come in, please leave your pet(s) in your vehicle until instructed to bring in.
If you need to cancel this appointment, please call our office or reply to your confirmation email with at least 48 hours of notice. When clients "no show" (meaning do not cancel and do not show up) it takes away a spot another animal that might have had surgery that day. It's very important to let us know if you need to cancel.
Important Reminder:
Vaccinations are the best protection from infectious diseases. Your pet will be in a facility housing up to 70 other animals on the day of surgery. If your pet is not up to date on vaccinations, it is at increased risk of contracting an infectious disease. By admitting your dog or cat to C-SNIP, you agree that you will not hold C-SNIP responsible in the unlikely event that your pet contracts an infectious disease or for the treatment of that disease.
Important Instructions and other Information:
IF YOUR ANIMAL IS 6 MONTHS OLD OR OLDER: No food, treats, or rawhides after midnight the night before surgery. Water is always fine.
IF YOUR ANIMAL IS UNDER 6 MONTHS OLD: You do not need to restrict food or water.
To identify your pet as spayed or neutered, your pet will receive a green tattoo on his/her abdomen at the time of surgery. This is NOT OPTIONAL
GRAND RAPIDS: If your last name begins with A-M, arrive between 8:00 am-8:15 am. If your last name begins with N-Z, arrive between 8:30 am-8:45 am.
LAKESHORE: If you are dropping off a dog, arrive between 8:00 am-8:15 am. If you are dropping off a cat, arrive between 8:30 am-8:45 am.
Because check-in is a busy time and can be stressful for animals, pets must remain in vehicles while humans check them in. Please park (the parking lot is small and fills up very quickly, sometimes it may be better to park on the street) and check-in with the staff member outside and then be prepared to wait in your vehicle until it is your turn to come inside.
Cats MUST arrive in a secure carrier. For cats, please use disposable liners (ex. newspaper, potty pad, old towel, etc.) only for the carriers. The liner will be disposed of and replaced with a new disposable liner for the trip home. No exceptions.
Dogs MUST arrive on a secure collar/harness and leash. We are UNABLE to keep a leash at the clinic at this time. Please ensure the pick-up person will have a leash.
To limit the amount of contact required with C-SNIP staff on the day of your appointment, we ask that you pay ahead of time. After you schedule your appointment, you will receive an email containing a link to prepay if you are able to do so. If you are not able to pay online using this link, you can call us at 616-455-8220 option 1 to pre-pay with a credit/debit card over the phone. We understand that not all of our clients will be able to pay ahead of time. In that case, we ask that you bring a credit/debit card to pay on the day of your appointment. If you are not able to use a credit/debit card on the day of your appointment, we ask that you bring cash in the exact amount. We do not accept Care Credit
Due to limited kennel space and thorough cleaning and medical protocols, the building does not have the capacity to board dogs or cats beyond the scheduled aftercare instructions and release times. Dog aftercare instruction and release is promptly at 4:00 pm on the day of surgery. Cat aftercare instruction and release is promptly at 7:30 am the following morning. Remain in your vehicle and a staff member will bring your pet out to you. If an owner or designated representative is not on time for aftercare instructions and retrieval of their pet, a $25 late fee may be assessed. If the owner or representative is more than 30 minutes late, C-SNIP reserves the right to turn the animal over to a local shelter as abandoned.
