CSNIP runs efficiently in tight quarters. To ensure your visit is as smooth as possible, we ask that you carefully review the instructions below. You may want to print this page and carry it with you on the date of surgery.
Upon arrival, please remain in your vehicle and follow check-in instructions provided in your reminder emails. While the use of a face mask is optional, we ask that you abide by social distancing protocols (at least 6 feet of space between you and others) when possible. When you arrive, you will text us at the designated number provided in your emails which will add you to a digital waitlist. When you receive your text message instructing you to come in, please follow instructions depending on whether you have a dog or cat.
If you need to cancel this appointment, please call our office or reply to your confirmation email with at least 48 hours of notice. When clients "no show" (meaning do not cancel and do not show up) it takes away a spot another animal that might have had surgery that day. It's very important to let us know if you need to cancel.
Vaccinations are the best protection from infectious diseases. Your pet will be in a facility housing up to 70 other animals on the day of surgery. If your pet is not up to date on vaccinations, it is at increased risk of contracting an infectious disease. By admitting your dog or cat to CSNIP, you agree that you will not hold CSNIP responsible in the unlikely event that your pet contracts an infectious disease or for the treatment of that disease.
Important Instructions and other Information:
IF YOUR ANIMAL IS 6 MONTHS OLD OR OLDER: No food, treats, or rawhides after midnight the night before surgery. Water is always fine.
IF YOUR ANIMAL IS UNDER 6 MONTHS OLD: You do not need to restrict food or water.
To identify your pet as spayed or neutered, your pet will receive a green tattoo on his/her abdomen at the time of surgery. This is NOT OPTIONAL
GRAND RAPIDS: If your last name begins with A-M, arrive between 8:00 am-8:15 am. If your last name begins with N-Z, arrive between 8:30 am-8:45 am.
LAKESHORE: If you are dropping off a dog, arrive between 8:00 am-8:15 am. If you are dropping off a cat, arrive between 8:30 am-8:45 am.
Because check-in is a busy time and can be stressful for animals, pets must remain in vehicles while humans check them in. Please park (the parking lot is small and fills up very quickly, sometimes it may be better to park on the street) and remain in your vehicle. Text HERE to the number provided in your reminder emails to be added to our digital waitlist. Further instructions for check-in will be provided that morning via text message. If you do not have the ability to text on the morning of your appointment, please leave your pet in the car and check-in with the staff member stationed outside at the podium.
Cats MUST arrive in a secure carrier. For cats, please use disposable liners, when possible, (ex. newspaper, potty pad, old towel, etc.) only for the carriers.
Dogs MUST arrive on a secure collar/harness and leash.
To limit the amount of contact required with CSNIP staff on the day of your appointment, we ask that you pay ahead of time. After you schedule your appointment, you will receive an email containing a link to prepay a few days before your appointment if you are able to do so. Otherwise, you can pay with card or cash on the morning of your appointment. If you feel that you may not be able to afford your appointment, please call us at 616-455-8220 option 1 to discuss what options may be available. We do not accept Care Credit
Due to limited kennel space and thorough cleaning and medical protocols, the building does not have the capacity to board dogs or cats beyond the scheduled aftercare instructions and release times. Dog release begins promptly at 4:00 pm on the day of surgery. Cat release begins promptly at 7:30 am the following morning. Remain in your vehicle and text HERE to the same number you used for check-in. The pick-up process can take 15-20 minutes. If an owner or designated representative is not on time for aftercare instructions and retrieval of their pet, a $25 late fee may be assessed. If the owner or representative is more than 30 minutes late and we have not heard from you, CSNIP reserves the right to turn the animal over to a local shelter as abandoned.