Upon arrival, please check in with the staff member stationed outside. We ask that you abide by social distancing protocols (at least 6 feet of space between you and others) and we require that you wear a mask when interacting with C-SNIP staff. When you check in with the C-SNIP staff member outside, they will place you on a digital waitlist that we will utilize to text you when it is your turn to come inside. After being placed on the waitlist, you will be asked to return to your car to wait for your turn. When you receive your text message instructing you to come in, please leave your pet(s) in your vehicle until instructed to bring in.
C-SNIP is taking this virus outbreak very seriously and we are doing everything we can to minimize the risk of transmission, both to our clients and our staff. C-SNIP also asks that if you are feeling unwell at all, that you do not come to your appointment. Thank you for your cooperation
If you are sick with or have been exposed to COVID-19, you should stay at home, minimizing contact with other people, until you are well. We are happy to reschedule your pet’s appointment when you are feeling well again.
We have emailed you a consent form to sign electronically. Please do so. To limit the amount of contact required with C-SNIP staff on the day of your appointment, we ask that you pay ahead of time with a credit card over the phone, if you are able to do so. We understand that not all of our clients will be able to pay ahead of time. In that case, we ask that you bring a credit/debit card to pay on the day of your appointment. If you are not able to use a credit/debit card on the day of your appointment, we ask that you bring cash in the exact amount.
For cats, please use disposable liners (ex. newspaper, potty pad, old towel, etc.) only for the carriers. The liner will be disposed of and replaced with a new disposable liner for the trip home. For dogs, please bring them on a collar/harness and leash. We will not be able to hold your leash at our clinic for the pick-up person.
We ask that you park and leave your pet in your vehicle and report to the staff member stationed outside. Please abide by clearly marked social distancing boundaries and limit the number of clients waiting to check-in at one time. We will put you on a digital waitlist so you can return to your car and wait for a text message letting you know that it’s your turn to come inside. If text messaging isn’t an option for communication on the day of surgery, we will note your vehicle information and a staff member will notify you when it is your turn to check-in.
All clients will be required to wear a mask/face covering that covers both your nose and your mouth when interacting with C-SNIP staff. Only one person from each family will be allowed in the building at one time. If you are unable to wear a mask due to a medical condition, please contact the Customer Service Manager at 616-219-1075 prior to your appointment to discuss alternate options. For your protection, C-SNIP staff members will be wearing masks/face coverings during your visit.
We only perform surgeries on pets who are in good health. If your pet seems like he/she is unwell, not eating or drinking normally, sneezing, or unusually tired, we will need to reschedule for the future when your pet is well due to the risk associated with surgery.
We are not able to test pets for the coronavirus. If you have concerns regarding your pet and COVID-19 (Coronavirus) please do not schedule an appointment before you consult with a full-service veterinarian.
Infectious disease experts, as well as the Centers for Disease Control and Prevention and World Organisation for Animal Health (OIE), indicate there is currently no evidence to suggest that animals incidentally infected by humans, including pets, play a role in the spread of COVID-19. Human outbreaks are driven by person-to-person contact.
COVID-19 appears to be primarily transmitted by contact with an infected person’s bodily secretions, such as saliva or mucus droplets in a cough or sneeze. It appears that COVID-19 can also be transmitted by touching a contaminated surface or object (i.e., a fomite) and then touching the mouth, nose, or possibly eyes, but this appears to be a secondary route. Smooth (non-porous) surfaces (e.g., countertops, doorknobs) transmit viruses better than porous materials (e.g., paper money, pet fur).
Because animals can spread other diseases to people and people can also spread diseases to animals, it’s always a good idea to wash your hands before and after interacting with animals; ensure your pet is kept clean and its fur combed to prevent mats; regularly clean your pet’s food and water bowls and bedding material, and remove and replace soiled or damaged toys. Because we have no confirmed examples of where viruses have been transmitted by contact with pet hair or skin, the use of alcohol or hydrogen peroxide-containing cleaning agents, hand sanitizers, or sanitizing wipes to clean your pet’s fur or paws in an effort to prevent contracting COVID-19 is not recommended and may be harmful.
Please refer to the American Veterinary Medical Association’s (AVMA) Frequently Asked Questions page (https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19/covid-19-faqs-pet-owners) for real-time information and science-based information about pets and COVID-19.
The health and safety of our clients, our patients, our team members and the community is of utmost concern to us. While we were closed, we spent many hours redesigning our processes to reduce the spread of COVID-19 as we resumed operations. If you are interested in learning more about these safety modifications, you can read our COVID-19 Response and Preparedness Plan here.
Please STAY HOME if you are feeling unwell.
Everyone is required to wear a mask to the clinic. Only 1 person from each family will be allowed inside.
Please leave pets in the car until we ask you to bring them in.
Please observe 6 ft social distancing guidelines.